Sensory Solutions for Brighter Days, Calmer Nights
Neurotopia provides solutions that ease stress, support focus, & create calmer moments for familes
Frequently Asked Questions
Are Neurotopia sensory products safe to use daily?
Yes. Our sensory devices are designed for everyday use and are safe for both children and adults when used as directed.
Who can use or benefit from our Neurotopia products?
Our products are suitable for all ages - from children who need help with focus and emotional regulation, to adults and the elderly seeking calm and better sleep.
Our Neurotopia Calming Pods are recommended for ages 3+
Our Products can benefit anyone dealing with stress, anxiety, ADHD, autism, sensory processing challenges, or sleep issues - helping them stay calm and focused throughout the day.
Where are you located?
Our head office is located in Sydney, New South Wales.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at NeurotopiaCo@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
Neurotopia is built on the belief that every mind deserves to feel supported, calm, and celebrated. Our brand is dedicated to providing thoughtfully designed sensory solutions that help children and adults alike find balance, ease, and comfort in their daily lives. From tools that ease stress and improve focus to products that support better sleep and relaxation.
Fast, Free & Secure Shipping Australia Wide
At Neurotopia, we understand that every mind experiences the world in its own unique way. That’s why we offer fast, free shipping on every order.
Your Neurotopia essentials are packed with care and delivered straight to your door so you can start feeling calmer and supported sooner.